Internet Banking Security
Internet banking is a safe way of doing your banking provided that you take reasonable precautions.
Cairns Penny Savings & Loans internet banking system uses 128 bit SSL encryption technology to provide the best protection available to ensure all information is protected from unauthorised access.
While we can control our technology and machinery we do not have control over your personal PC or other machines you might use to access your accounts using the internet. Security of internet banking is highly dependent on your actions too - in keeping your password and login details secret, and in ensuring that the computers you use are maintained free from spyware and other malicious software or hardware. It is your responsibility that this equipment is suitably secure by using the latest virus software, system patches and a firewall. Also beware when using a computer that is not your own, remembering that you don’t know what security precautions (or weaknesses) these machines have.
The best way to ensure that your internet banking is done safely is to:
* Only access our site by typing http:/www.cairnspenny.com.au in the browser window;
* Never use a link that is within an email;
* Always maintain your system with the latest patches;
* Always run virus protection software on your computer and ensure that it is up to date;
* Install and use a firewall on your system;
* Do not save your user name/number and password in the browser password save list.
* Always ensure that you have logged-off your internet banking session and closed the internet browser when you have finished or leave the computer.
Members should beware of bogus emails which pretend to be from Cairns Penny Savings & Loans. While we have not been the target of such activity, most people will have at some time received emails which claim to be from a financial institution, requesting that you verify your identity and password.
DO NOT OPEN THESE EMAILS. We will never email you requesting such action.
Registering for Internet Banking
Internet banking is available to all adult members of Cairns Penny Savings & Loans. If you are not already a member, please come in to our offices at 22 Grafton Street (opposite the Post Office) in Cairns.
To register you must:
1. Read, understand and accept our internet banking Terms and Conditions;
2. Open an “Access Plus” account, a business cheque account, or a Pennywise account.
3. Visit our office at 22-24 Grafton Street, Cairns so that we can complete identification verification and set you up on the system.
Frequently Asked Questions
What is internet banking?
Internet banking gives you access to your Cairns Penny Savings & Loans accounts using a computer connected to the internet. This allows you to access your accounts 24 hours a day, 7 days a week (subject to availability of network). To access Internet Banking simply to navigate to www.cairnspenny.com.au and click on the Internet Banking link.
Internet banking will enable you to:
* View you account balances
* View your transactions
* Transfer funds between your own and other Cairns Penny Savings & Loans accounts
* Transfer funds to another financial institution.
* Set up recurring and future payments and transfers
* Confirm when Cheques are cleared
* Print statements
* View interest earned.
* Change your password and customize your welcome page.
How do I register for Internet Banking?
If you are an existing customer, you will need to call in to our office to complete an application form.
How do I get my Internet Banking password?
A password will be issued on completion of your application. You will be prompted to change this password the first time you access internet banking. A customer service representative will assist you with this process.
What if I forget my Login/ Password?
You need to call into our office at 22 Grafton Street, Cairns, to complete a New Password form. One of our customer service representatives will assist you with this process.
How much does Internet Banking cost?
Internet banking is free to join and many of our services are completely free of charge. Please refer to our Schedule of Fees and charges for more information.
How long do transactions take?
Transactions between Cairns Penny accounts happen immediately.
Transactions to an account at another financial institution will generally take 24 - 48 hours to reach the destination account. Funds transferred after hours, on weekends or a public holiday may take longer.
During business hours, call us on (07) 4031 4460 - at other times email us. If necessary, we will then commence an investigation.
During business hours call us on (07) 4031 4460 - at other times email us. We will then commence an investigation for you. The length of this investigation will vary depending on the type of transaction. You will be notified of the outcome by letter.
A fee for this investigation may be incurred if the transaction is shown to be correct - refer to Schedule of Fees and Charges.
You must contact us immediately on (07) 4031 4460 during business hours or by email. You must also log in to your account and change your password.
Internet Banking System Requirements
To access Internet Banking we recommend that you have:
* a computer which can be connected to the Internet
* web browser software (Internet Explorer 6.0 and above, Netscape version 6.2 and above)
* a modem to connect to the Internet
* a connection to an Internet Service Provider (ISP)
* up-to-date anti-virus and firewall software
To meet the security requirements of Internet Banking you will need to ensure you are running one of the following internet browsers:
* Microsoft Internet Explore 6.0 or later
* Netscape Communicator 6.2 or later
* Mozilla Firefox 1.1 or later.
Your browser also needs 128 bit security cipher strength. To check your current browser version click on Help; About Internet Explorer (top menu) – this will show your current version and cipher strength.
If your browser needs updating, either contact your software supplier or click on one of the following links. The online upgrade process download time may vary, depending on the speed of your internet connection.
Internet Explorer 6.0 (Windows 98., 2000, XP)
Netscape 6.2 (Windows 2000, XP)
Mozilla 1.1 (Windows 2000, XP, Linux, Macintosh)
How secure is Internet banking?
Click here to view Internet Banking Security
